Returns, Exchanges & Warranties

Manufacturer's Warranties
All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties, but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Defective products will be replaced with the same stock number, size and color.

Bat Warranty
Your new aluminum/composite bat carries a minimum one-year manufacturer's warranty against defects. All unused, new bats must be in their original "shrink wrapped" packaging to receive a refund less shipping charges. We will refund shipping charges on bats that are received in error.

Defective or Damaged Bat Return
All defective or damaged aluminum/composite bats must be returned to the manufacturer for exchange within one year of the purchase date. Please call the manufacturer directly to obtain a Return Authorisation Number. We recommend that you keep your bat invoice as your proof of purchase.

Composite and Aluminum Bats
All composite and aluminum bats must be returned to their respective manufacturer in accordance with the warranty guidelines for the bat. Please directly contact the manufacturer of the bat you wish to return for warranty replacement:

* Wood bats carry no warranty or guarantee.

Videos & DVD's
Cannot be returned if opened. If defective, the merchandise will be exchanged for the same title only.

Refunds

We do not normally give refunds if you:

simply change your mind, or
make a wrong decision.

You can choose between a refund, exchange or credit where goods:

are faulty
have been wrongly described
are different from a sample shown to you, or
do not do what they are supposed to.

Please retain your receipt as proof of purchase.

Limitation of Liability

In no event shall Diamond Sports or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

To the extent permitted by law, Diamond Sports does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Diamond Sports.